Public transport app

Insights & User Voices

10/10

Wanted access to relevant information

Fares, Prices, when will the bus arrive/depart, Nearest destination,etc

People had different opinion regarding speed-

Speed depends on traffic, in morning it is faster then metro (no traffic)

7/10

Concerned about quality and comfort

5/10

Concerned about Information delays and distruptions

60%

Concerned about Safety

40%

Concerned about Crowdedness

Why people are not using public Transport?

Inconvenience in terms of location of bus stops/stations and low
frequency of services
Failure to service key Origins – Destinations
Lack of seamless travel
Fear of crime at stations and within buses
Lack of safety in terms of accidents and roadworthiness of vehicles/buses
Lack of passenger information
Service is slower than private vehicles and buses make frequent stops
Overloading of vehicles makes rides uncomfortable
Public transport is more expensive than 2-wheelers
Poor quality infrastructure (shelters, bus stations, and unclear
vehicles)
The low status of public transit services

Questions users asked:

1. Orientation

Which direction do I walk in?
Which side of the road should I catch my bus from?
Which exit should I take to reach my destination?
When have I reached the stop?

2. Access to relevant information

Where's the nearest bus stop and
which side it’s on
When will the bus reach?
How do I stop the bus?
Which ticket do I get, and Where?
In how many stops do I get down?
When is the first/last bus?
What if I miss the bus when will the next bus arrive?
How many busses do I need to take to reach my destination?
How far is the bus stop from my final destination?
How do we identify it is my bus?
I miss the bus because I forget. or I get lost

"Connected, well-networked public transport is an ideal alternative. However, Indian cities have traditionally viewed it as and designed it for people who cannot afford private vehicles. As a result, the quality of mass transit is often poor and any effort to upgrade is limited by the concerns of affordability"
- Puja Sharma, Designer

A big concern with public transport is that it is slow, thanks to the bulky vehicle size that makes it difficult to negotiate traffic
- Kunal, Dentist

We don't have access to information regarding that, When will the bus arrive? How long do I to wait? Will it be crowed? Is it safe? are the first questions that comes to my mind.
Himani Singh, Student